About Tata Protect
At Tata Motors, our range of products and services is meticulously crafted to enhance your operational efficiency and maximise returns. Engineered with your success in mind, these offerings guarantee expedited repair processes, increased operational uptime, and faster query resolution. Our suite of services is purposefully designed to address any potential challenges that may arise throughout transportation and delivery operations. Explore the comprehensive solutions within Tata Protect and find services tailored to support your business.
Host of services
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TATA Zippy
Specifically for our recently introduced models (or our top 3 models based on volume), we extend customer and product assistance within the country throughout the warranty period.
We ensure exceptional service in providing customer and product support for our recently introduced models (or our top 3 models based on volume) within the country during the warranty period.
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Tata Shield
Our goal is to minimise your inconvenience after accidents by providing timely and effective assistance to swiftly get your vehicle back on the road.
We strive to minimise vehicle downtime, ensuring uninterrupted operations and productivity for you.
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TATA Genuine Parts
For both our recently introduced models and our top 3 models based on volume, we recognise the importance of ensuring prompt access to TATA Genuine Parts when required.
To meet this demand, we ensure essential vehicle components are accessible at our service stations nationwide. With a guaranteed 100% availability of these parts, we are fully equipped to address your repair and vehicle maintenance requirements.
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TATA Alert
Through Tata Alert, we aim to swiftly repair your broken-down vehicles. To achieve this, we offer on-site breakdown assistance within a one-hour timeframe.
Our workshops are equipped with dependable breakdown support infrastructure to facilitate prompt repairs.
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Express Service
We ensure a seamless experience during servicing and repairs through our dedicated resources and streamlined procedures. Prioritising your convenience, we offer exceptional service for your vehicle.
Our Express Service aims to handle pre-defined jobs and scheduled services within a strict timeframe of 120 minutes. To meet this commitment, our authorised workshops are equipped with express bays, specialised tools, dedicated personnel, and readily accessible parts.
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Value Added Services
Our Value Added Services are designed to oversee your vehicle's maintenance, aiming to minimise downtime while maximising its efficiency.
We provide AMC (Annual Maintenance Contract) or service packages specifically tailored to augment your vehicle's longevity and performance.
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Customer Complaint Resolution
Each complaint is diligently monitored within a specified timeframe to ensure prompt service and satisfactory resolution. Our customer-centric approach enables us to prioritise your concerns and feedback.
We ensure that every complaint receives the necessary attention for your convenience. All customer complaints received via email, phone, Facebook, or other channels are actively registered and managed through our Customer Assistance Centre (CAC).
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Customer Helpline
Our 24*7 Customer Helpline offers rapid assistance to effectively resolve your queries.
Whether you seek information about a new vehicle or have concerns regarding your existing one, our Customer Helpline is readily available for assistance.
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Wide Network Coverage
Our extensive national coverage allows us to provide swift assistance during emergencies. Through our vast network of service dealership centres, professional vehicle care is conveniently and easily accessible.
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Skilled Technicians
Our certified and seasoned team of technicians is fully prepared to deliver expert vehicle care. Whether it's routine maintenance or intricate repairs, count on our skilled professionals for reliable and prompt service.
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Transparent Communication
You can rely on us to provide you with precise and transparent information regarding your vehicle's status, our services, or any associated costs.
Specifically for our recently introduced models (or our top 3 models based on volume), we extend customer and product assistance within the country throughout the warranty period.
We ensure exceptional service in providing customer and product support for our recently introduced models (or our top 3 models based on volume) within the country during the warranty period.
Our goal is to minimise your inconvenience after accidents by providing timely and effective assistance to swiftly get your vehicle back on the road.
We strive to minimise vehicle downtime, ensuring uninterrupted operations and productivity for you.
For both our recently introduced models and our top 3 models based on volume, we recognise the importance of ensuring prompt access to TATA Genuine Parts when required.
To meet this demand, we ensure essential vehicle components are accessible at our service stations nationwide. With a guaranteed 100% availability of these parts, we are fully equipped to address your repair and vehicle maintenance requirements.
Through Tata Alert, we aim to swiftly repair your broken-down vehicles. To achieve this, we offer on-site breakdown assistance within a one-hour timeframe.
Our workshops are equipped with dependable breakdown support infrastructure to facilitate prompt repairs.
We ensure a seamless experience during servicing and repairs through our dedicated resources and streamlined procedures. Prioritising your convenience, we offer exceptional service for your vehicle.
Our Express Service aims to handle pre-defined jobs and scheduled services within a strict timeframe of 120 minutes. To meet this commitment, our authorised workshops are equipped with express bays, specialised tools, dedicated personnel, and readily accessible parts.
Our Value Added Services are designed to oversee your vehicle's maintenance, aiming to minimise downtime while maximising its efficiency.
We provide AMC (Annual Maintenance Contract) or service packages specifically tailored to augment your vehicle's longevity and performance.
Each complaint is diligently monitored within a specified timeframe to ensure prompt service and satisfactory resolution. Our customer-centric approach enables us to prioritise your concerns and feedback.
We ensure that every complaint receives the necessary attention for your convenience. All customer complaints received via email, phone, Facebook, or other channels are actively registered and managed through our Customer Assistance Centre (CAC).
Our 24*7 Customer Helpline offers rapid assistance to effectively resolve your queries.
Whether you seek information about a new vehicle or have concerns regarding your existing one, our Customer Helpline is readily available for assistance.
Our extensive national coverage allows us to provide swift assistance during emergencies. Through our vast network of service dealership centres, professional vehicle care is conveniently and easily accessible.
Our certified and seasoned team of technicians is fully prepared to deliver expert vehicle care. Whether it's routine maintenance or intricate repairs, count on our skilled professionals for reliable and prompt service.
You can rely on us to provide you with precise and transparent information regarding your vehicle's status, our services, or any associated costs.
